Support

Report a member or a message

In the app, open the profile or the chat and choose Report. To make somebody disappear from your app immediately, choose Block — blocking ends the conversation permanently, in both directions. If somebody is in danger, contact your local emergency services first (999 in Malaysia), then tell us.

We aim to act on every report within 24 hours. Our zero-tolerance rule is in the Terms.

Delete your account

Settings → Delete account, with a confirmation step. Deletion is immediate and final: your profile, photo, answers, clicks, matches and conversations go with it, and it also removes other members' answers to questions you submitted. The Privacy Policy lists everything it removes.

This page is the data-deletion route required by Google Play for members who cannot open the app: email support@ammye.com from the address on your account, with the subject Delete my account, and we will delete it and confirm when it is done.

Download your data

Settings → Download my data builds an archive of everything we hold about you and hands it to your phone's share sheet. It deliberately leaves out other people's data — messages you received, who clicked you, and reports about you are not included.

Common questions

• Notifications are not arriving. Check Settings in the app and your phone's own notification settings for Ammye. Notifications are off by default until you switch them on.
• No matches near me. Matches depend on members within your distance filter. Widening it, or widening your age and preference filters, usually helps.
• I cannot click anybody. An unverified email address can browse but not click — verify from the banner at the top of the app.
• Somebody I blocked. Unblock them in Settings → Blocked users. Unblocking does not restore the conversation that was deleted when you blocked.
• A payment or subscription. Purchases and refunds are handled by the App Store or Google Play — manage or cancel there. If something is wrong on our side, email us with the store's receipt.

Report a security problem

If you believe you have found a vulnerability, email support@ammye.com with the subject Security and enough detail to reproduce it. Please do not test against other members' accounts or data.